Review and Reputation Manager
Turn Google, Yelp and Facebook reviews into themes, replies and win-back offers.
Official Anthropicby AnthropicChecked October 18, 2026
An Anthropic Small Business skill that watches what customers say publicly and privately. It groups feedback into themes with real quotes, drafts a reply to every review in your voice and spots customers at risk of leaving.
Who it is for
- Local business owners
- Restaurants and shops
- Customer success teams
Prompts to try
Once the skill is installed, ask for the result in plain words. Claude picks the skill up on its own.
Summarize what customers are saying in our reviews this monthDraft replies to our new Google reviewsWhich regular customers have stopped ordering, and what should we offer them?How to install it
In Claude Code
/plugin marketplace add anthropics/knowledge-work-plugins/plugin install small-business@knowledge-work-plugins
In Claude.ai
Listed in Claude's plugin directory for Cowork: add the Small Business plugin from Customize > Plugins on a paid plan, and its skills also load in chat.
Good to know
Works from pasted or exported reviews when no connector is set up.
Unlock the install steps
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How we checked it
Confirmed SKILL.md at small-business/skills/review-reputation/SKILL.md in anthropics/knowledge-work-plugins via the GitHub API; skill folder last changed 2026-09-15, repo has 29,992 stars and was pushed 2026-10-17; published in Anthropic's knowledge-work-plugins marketplace.
Source: github.com/anthropics/knowledge-work-plugins/tree/main/small-business/skills/review-reputation