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Customer Support Reply

Professional customer replies for questions, outages, refunds and bad news.

Official Anthropicby AnthropicChecked October 18, 2026

From Anthropic's Customer Support plugin, this skill drafts responses tailored to the situation and the relationship. It runs quality checks and offers alternative versions before you send.

Who it is for

  • Support agents
  • Small business owners
  • Account managers

Prompts to try

Once the skill is installed, ask for the result in plain words. Claude picks the skill up on its own.

Prompt 1
Draft a reply to this angry customer whose order arrived late
Prompt 2
Write a response declining this feature request politely
Prompt 3
Reply to this billing dispute and explain our refund policy

How to install it

In Claude Code

  1. /plugin marketplace add anthropics/knowledge-work-plugins
  2. /plugin install customer-support@knowledge-work-plugins

In Claude.ai

Listed in Claude's plugin directory for Cowork: add the Customer Support plugin from Customize > Plugins on a paid plan, and its skills also load in chat.

Good to know

Sibling skills triage tickets, research customers, escalate and write knowledge base articles.

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How we checked it

Confirmed SKILL.md at customer-support/skills/draft-response/SKILL.md in anthropics/knowledge-work-plugins via the GitHub API; skill folder last changed 2026-03-13, repo has 29,992 stars and was pushed 2026-10-17; published in Anthropic's knowledge-work-plugins marketplace.

Source: github.com/anthropics/knowledge-work-plugins/tree/main/customer-support/skills/draft-response

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