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Process Documentation (SOPs)

Document how work really gets done: flowcharts, RACI matrices and SOPs.

Official Anthropicby AnthropicChecked October 18, 2026

From Anthropic's Operations plugin, this skill captures a process that lives in someone's head. It produces a structured document with scope, a RACI matrix, a flow and step-by-step instructions, including exceptions.

Who it is for

  • Operations managers
  • Small business owners
  • HR teams
  • Team leads

Prompts to try

Once the skill is installed, ask for the result in plain words. Claude picks the skill up on its own.

Prompt 1
Document our customer onboarding process as an SOP
Prompt 2
Create a RACI for how we approve marketing spend
Prompt 3
Write up how we handle returns, including the weird cases

How to install it

In Claude Code

  1. /plugin marketplace add anthropics/knowledge-work-plugins
  2. /plugin install operations@knowledge-work-plugins

In Claude.ai

Listed in Claude's plugin directory for Cowork: add the Operations plugin from Customize > Plugins on a paid plan, and its skills also load in chat.

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How we checked it

Confirmed SKILL.md at operations/skills/process-doc/SKILL.md in anthropics/knowledge-work-plugins via the GitHub API; skill folder last changed 2026-03-13, repo has 29,992 stars and was pushed 2026-10-17; published in Anthropic's knowledge-work-plugins marketplace.

Source: github.com/anthropics/knowledge-work-plugins/tree/main/operations/skills/process-doc

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